Shipping + Returns
Thank you for visiting and shopping at Contemporary Artisanry. Following are the terms and conditions that constitute our Shipping Policy.
Domestic Shipping Policy
Shipment processing time
Please allow 4 weeks for delivery (usually takes less than that). "In stock" means that I have not discontinued this designed. Once you place your order, a wax model is produced and then the casting in the metal of your choice follows. Once the piece is made, I check it for any imperfections, and only then I will add a chain, ear wire, etc, before shipping it to you. It seems a lengthy process because I do not mass produce any of these pieces, and even though there is technology involved in producing the wax models, the casting process is made using traditional techniques, producing one piece at the time. There are no molds used in this process.
All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
Shipping-Handling rate & delivery estimates
Shipping charges for your order will be calculated and displayed at checkout.
Shipment method: USPS Express Mail
Estimated delivery time: 3-5 business days (please note that delivery delays can occasionally occur).
Shipment cost: $7.95 (flat rate)
Shipment to P.O. boxes or APO/FPO addresses
Contemporary Artisanry ships to addresses within the U.S., U.S. Territories, and APO/FPO/DPO addresses.
Shipment confirmation & Order tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
Customs, Duties and Taxes
Contemporary Artisanry is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibilities of the customer (tariffs, taxes, etc.).
Contemporary Artisanry is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.
Please save all packaging materials and damaged goods before filing a claim.
International Shipping Policy
We currently do not ship outside the U.S.
Return & Refund Policy
Thanks for shopping at Contemporary Artisanry. If you are not entirely satisfied with your purchase, we're here to help.
You have 30 calendar days to return an item from the date you purchased it.
To be eligible for a return, your item must be unused and in the same condition that you received it.
Your item must be in the original packaging.
Your item needs to have the receipt or proof of purchase.
Only regularly priced merchandise can be refunded.
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your method of payment.
You will receive the credit within a certain amount of days, depending on your card issuer's policies.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable.
If you receive a refund, the cost of return shipping will be deducted from your refund.
If you have any questions on how to return your item to us please contact us.